One thing we pride ourselves on is our customer service and we like to make things as straightforward as possible in case you ever need to get in touch.

We love to chat, hear your feedback and answer any questions but if you’re not sure where or how to reach us, here’s a few ways you can get in touch:

By email – Email is probably the quickest way to reach us! So if you need to chat with someone about your order or have a general inquiry then our customer service team will be happy to help. Here is the email address you will need


Our team works hard to respond to all emails within 1 working day.

By phone – if you have an urgent inquiry then give us a call on our phone line open Monday to Friday 9 am-5 pm and are closed Saturday, Sunday.

Mob: 0497 324 065

You can also chat to us over on Facebook and Instagram! We are unable to assist with order inquires, but love to chat about our products and anything related to the lash industry.

Both links can be found below:

Instagram –

Facebook –

We try to answer every inquiry and question as quickly as possible across all of our channels however we only have a small team and to make things manageable we monitor messages Monday-Friday 9am to 5pm. If you do message outside of this time, then don’t worry we haven’t forgotten you, we will reply the following day.